Yumates Host Guidelines

1. Accurate Listings

• Provide honest and complete information about your property
• Upload real, recent photos that reflect the actual condition

Clearly mention:

• Amenities
• House rules
• Guest limits
• Any restrictions or known issues

• Keep pricing, availability, and calendar up to date

Misleading listings may be suspended or removed.

2. Communication Standards

• Respond to guest messages promptly (within 24 hours)

Share clear:

• Check-in / check-out instructions
• Wi-Fi details
• House rules

• Be reachable during the guest’s stay or share an emergency contact

Good communication builds trust and better reviews.

3. Check-in & Guest Experience

• Ensure smooth and hassle-free check-in
• Welcome guests respectfully
• Avoid unnecessary interference during the stay
• Respect guest privacy at all times

4. Cleanliness & Maintenance

Provide a clean and hygienic space before every check-in

Ensure:

• Clean linens & towels
• Functional bathrooms & kitchen
• Proper waste disposal

• Fix maintenance issues promptly

Clean homes = better reviews & repeat bookings.

5. Safety Responsibilities

Hosts should:

• Maintain a safe living environment

Provide basic safety measures such as:

• Fire extinguisher
• Emergency exits
• First-aid kit

• Inform guests about any potential risks (stairs, balconies, pets, etc.)

6. House Rules & Guest Limits

• Clearly define house rules in your listing

Mention:

• Maximum guest count
• Smoking / alcohol / pets policy
• Quiet hours

• Do not allow activities beyond what is permitted

7. Pricing & Payments

• Set fair and transparent pricing
• Do not request or accept off-platform payments
• All bookings and payments must go through Yumates

8. Cancellations

• Avoid host-initiated cancellations except in genuine emergencies
• Repeated cancellations may lead to penalties or delisting
• Follow your listed cancellation policy consistently

9. Legal & Tax Compliance

You are responsible for:

• Following local laws and regulations
• Paying applicable taxes
• Obtaining any required permits or licenses

Yumates does not provide legal or tax advice.

10. Reviews & Ratings

• Encourage honest guest reviews
• Do not pressure or manipulate reviews
• Respond professionally to feedback

Reviews help build your hosting reputation.

11. Respect & Non-Discrimination

• Treat all guests with respect and professionalism
• Discrimination based on race, religion, gender, nationality, or any personal characteristic is strictly prohibited

12. Violations & Enforcement

Yumates may take action if hosts:

• Violate guidelines
• Provide misleading listings
• Receive repeated guest complaints
• Engage in illegal or unsafe practices

Actions may include warnings, suspension, or account termination.

13. Support & Help

For questions or support, contact: